We hope you will be delighted with your order; however, we understand that there are occasions where you may wish to return items and we are happy to assist according to the Consumer Rights Act of October 2015.
Returning an Item
You must notify us of your wish to return a product within 7 days of receipt of the goods.
If your order arrived in separate deliveries, you have 7 days from delivery of the last item in that order. The returned item must be received by us within seven days of notification.
Please note replacement deckchair slings are non-returnable.
You can contact us in the following ways:
Email: info@deckchairshop.co.uk
Phone: 01726 982 105
Website: via our contact us page
Our customer service team are available 08.30 – 17.00 every weekday.
Please have your order number to hand when contacting us so we can find your order and help with your query.
Please DO NOT return items without first confirming it with us, as this could delay processing your refund or replacement.
Our return address is: Deckchair Shop, C/o GoJute, Unit 4, Latham Park, Middleway, St Blazey, Cornwall, PL24 2JL.
How to return an item
All goods must be returned in their original packaging and the condition in which they were received, including the outer box - otherwise we withhold the right to a refund.
Please ensure that your order number is included with the return, otherwise this could lead to a delay in processing your refund.
Items that come in individual boxes must be returned with all correct packaging and parts.
Please obtain a proof of postage on any return, as we cannot be held liable for any returned items lost in transit on their way back to us.
Any cost of returning an item is the responsibility of the customer.
Refunds
We are not able to issue refunds for goods that are not returned in the condition in which they were received.
Once we confirm receipt of the returned item and it is checked, we will issue a refund for the amount that was paid for the item, excluding the cost of initial delivery occurred by ourselves.
Any refunds will be processed within 7 days of receiving returned goods.
A refund can only be credited back to the original card or method used to purchase the items.
Refunds for items received as gifts can only be given to the original purchaser.
If an item is returned to us after our returns period has ended, and/or without advising us first, we are unable to offer a refund.
Replacements
If you change your mind and decide you would like a different colour/design/product, please follow the steps outlined above to return your order
Please note: return postage/packaging for the original order, and postage/packaging for the replacement item, are the responsibility of the Customer
Faults & Damages
We strive to ensure items are produced, designed and packaged well but in some unfortunate cases faults and damages may occur. If upon receiving your delivery you find an item is damaged or faulty, we ask that you contact us immediately via email (info@deckchairshop.co.uk), detailing the issue and attaching clear images of any fault.
We will arrange for collection of the faulty item, through our courier.
All replacements for products that are deemed faulty or damaged will be sent out free of postage and packaging charges.